Platinum Hotel Tunjungan Surabaya

Staff like Clara and team were attentive (she remembered our rom number at breakfast!), entire team including the security guard were hospitable - security guard helped us to cross the busy road with his whistle; we appreciated the 3 times a day free hotel shuttle to the nearby (but busy road to walk) Tunjungan Plaza at specified times (to let hotel know 15 min before) and a WhatsApp number to contact if return shuttle was required. Easy communications using this app to contact the hotel and my family enjoyed their stay - there was a small juice dispenser in the lobby in the evenings for guests.

This is a great hotel located in the heart of Surabaya. Easy walk to the Tunjungan Plaza for some super shopping. The hotel offers clean, spacious rooms with a great view of the city. The pool deck is always clean and hardly used, which makes for a relaxing swim. There is a wide range of cuisines for breakfast, so something for everyone. The Infinity Sky Bar is a great place in the evening to watch the sun set and grab a cold drink with a great choice of meals. The greatest asset of the Platinum Hotel has got to be the staff. A big thank you to Denis from housekeeping for keeping our room so spotlessly clean. Thank you also to Tiya and Indra for looking after us so well in the restaurant. We would highly recommend staying here if visiting Surabaya.

The breakfast buffet was bountiful. Location was central and accessible to many places. Tunjungan is a very metropolitan area so there were many eating options of various price range (street market to high end restaurants).

Excellent hotel, extremely well maintained and with all imaginable services (outdoor pool, gym, restaurant, rooftop terrace, spa center, laundry service...). The staff we have met is really nice and have helped us in every way they could (and always with a smile!). We found the restaurant very good and with a lot of variety, and it is also open late, which is always useful. The breakfast buffet is frankly spectacular and very varied. We can say little about the location because we have not walked through the area.

The hotel has valet parking so you just pull up and give them your keys. The front desk staff were all friendly and helpful. The room was spacious and very clean. The breakfast buffet had everything you could want plus popcorn and ice cream. The elevators were quick to come. There are multiple restaurants and a huge mall on the same street.